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Return Policy

Return Policy Details

  • All returns and refunds are subject to a 25% restocking fee and return shipping charges.
  • If there is any damage upon delivery, notify the delivery driver of the damage and request that he/she makes a note of the damage on the delivery receipt.
  • All damaged items will need to be accepted by the customer.
  • Please do not reject any items.
  • If the product is being returned due to damage during shipping these fees are waived.
  • This damage must be reported immediately from receipt of the product and must be documented with photographs and noted on the delivery receipt.
  • Products that have incurred damage due to user error are replaced at the customers expense and will not be refunded under any circumstances.
  • All returns will need to be authorized by global home prior to return shipment.
    for authorization please click here to send us an email request.
  • The customer is responsible for setting up all return shipments.
  • We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, and plywood panels).
  • We will not process any returns if the product returned is missing or incomplete from the original shipment.
  • Returns must be received within 30 days from date of purchase.

Global Home Company

Since 2006