All returns and refunds are subject to a 25% restocking fee and return shipping charges.
If there is any damage upon delivery, notify the delivery driver of the damage and request that he/she makes a note of the damage on the delivery receipt.
All damaged items will need to be accepted by the customer.
Please do not reject any items.
If the product is being returned due to damage during shipping these fees are waived.
This damage must be reported immediately from receipt of the product and must be documented with photographs and noted on the delivery receipt.
Products that have incurred damage due to user error are replaced at the customers expense and will not be refunded under any circumstances.
All returns will need to be authorized by global home prior to return shipment.
for authorization please click here to send us an email request.
The customer is responsible for setting up all return shipments.
We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, and plywood panels).
We will not process any returns if the product returned is missing or incomplete from the original shipment.
Returns must be received within 30 days from date of purchase.